Frederick & Sons · Legal

Refund & Recovery

Last updated: June 13, 2026

The one rule that matters: your funds are never lost. Whatever went wrong with a payment, email [email protected] with your transaction hash and we will find it, match it, and make it right — deliver the license or return the payment.

1 · Digital-license sales are final

Our products are self-hosted source bundles delivered instantly and inspectably — each ships with its full test suite, and product pages describe exactly what's inside before you pay. Because the goods are copyable on delivery, a delivered license is not refundable. If you are unsure before buying, ask: [email protected], or use the site chat.

2 · Payment went wrong? Recovery paths

Forgot the destination tag / memo — the payment can't be matched automatically, so it is held for manual review. Email your tx hash; we match it and deliver.
Quote expired (paid after 30 minutes) — held for manual review; same path, email the tx hash.
Paid the wrong amount — underpayments and overpayments are reconciled manually; we deliver and/or return the difference.
Sent the wrong token — anything other than XRP or official Ripple-issued RLUSD is held for manual review, never auto-delivered, and returned.
Paid but never received the download — email your tx hash and order ID (shown on the checkout page after you claim); we verify on-ledger and deliver manually.

Recovery returns are sent on-chain, in the currency you paid, to the sending address (or another address you control, verified by email exchange). We do not charge recovery fees; network transaction fees are the only cost.

3 · Not delivered as described

If a bundle you received is materially not what its product page described at the time of purchase, write within 14 days with specifics. If we can't fix it promptly, we refund — that's the honest exception to rule 1.

4 · Card payments

Card checkout is coming soon and is not yet available — today payment is XRP/RLUSD only. When cards go live, this policy will be updated with the card-specific terms before the first card sale.